Terms & Conditions

Last updated: 03 February 2023

1. Reservation

All reservations must be made by email and please state your full name, cruise period, date of birth, nationality, passport number, and any special requirements.

2. Payment Terms

Deposit
A deposit of 20% must be paid to Sea Safari Cruises within 10 days after the date the reservation is made. If the deposit is not received within the stated period, Sea Safari Cruises will release your reservation. The 20% deposit is non-refundable.

Second Payment
A further thirty percent (30%) of the total invoice must be paid one hundred and eighty (180) days prior to the date of departure.

Balance Payment
Balance payment fifty percent (50%) is to be paid in full at the latest 60 days prior to departure date. If full payment of the balance is not received by this date, then Sea Safari Cruises has the right to cancel the booking and enforce cancellation fee.

Invoice payments including cabin and exclusions must be settled before the trip commence. Please ensure that Sea Safari Cruises receives the NETT amount as stated on the invoice.

3. Short Notice Booking

If reservation is made less than 60 days prior to departure, full payment is required.

4. Late Payment Penalty Notice

For payment received after due date, the outstanding balance will incur a penalty of 5% from the total invoice. If the penalty is not paid within 30 days, we will automatically cancel and release your booking.
*Sea Safari Cruises will receive the NETT amount as stated in the invoice.

5. Cancellation Policy

The following cancellation penalties apply unless amended by agreed conditions:
- 35% of the total invoice will be charged if you cancel between 179 to 91 days prior to the scheduled trip date
- 50% of the total invoice will be charged if you cancel between 90 to 46 days prior to the scheduled trip date
- 100% of the total invoice will be charged if you cancel within 45 days prior to the scheduled trip date or no show.
No waiver for refund.

6. Payment Onboard

We accept Visa/Master Card and bank transfer onboard for payments including beverages, souvenirs, gear rental, laundry, and diving courses. Any exclusions not mentioned are to be paid before the trip commence.

7. Diving Conditions

To partake in any scuba diving activity with Sea Safari Cruises, we will require guests to hold a certification from a recognized scuba diving agency such as SSI, CMAS, NAUI, PADI, or equivalent AND a diving insurance. All divers must either have Open Water with at least 30 logged dives in the past 5 years. If the guest fails to meet this requirement, they will be required to hire a private Dive Master as an extra charge to ensure the safety of the guest during diving activities. All divers must produce a proven logbook with their last dives and all necessary certifications for the type of dives they wish to undertake. EAN Nitrox 29-32% will only be available to divers who are certified in this speciality.

The number of dives included in any of our packages is an estimation based on normal conditions, not a guarantee. During your liveaboard trip, it's possible that fewer dives are completed due to weather, illness, or personal preference. In such cases, there will be no partial reimbursements.

8. Force Majeure and Unpredictable Acts of Man

Sea Safari Cruises reserves the right to cancel a trip for reasons of Force Majeure (i.e. natural disaster, epidemic, etc) or unavoidable acts of man (i.e. war, riots, strikes, etc). In the event of this happening Sea Safari Cruises will advise you at the earliest possible date. Sea Safari Cruises does not take any responsibility for loss or damage to guest’s personal belongings that are due to Force Majeure causes.

9. Reschedule

In the case of your trip getting affected by travel restrictions imposed by government authorities that prevent you to travel to the designated destination, we allow for a reschedule with a case-by-case terms & conditions. This will be communicated in a written manner. Any payments made on the original trip invoice will be credited to the rescheduled trip invoice. No waiver for a refund.

10. Damages Resulting from Personal Injury, Illness, or Death

Sea Safari Cruises assumes no liability caused by failure, delay, acts or omissions of service delivered by operators, public carriers or other third parties that act on behalf of Sea Safari Cruises. Sea Safari Cruises shall not be responsible for any injury (whether or not resulting in death) or damage to property arising out of any act of war, insurrection, revolt or any other civil uprising or military action occurring in the countries of origin, destination or passage. In case of a medical problem arising during the trip, either onboard or on shore, which results in costs for evacuation, use of aircraft or repatriation, the responsibility for payment of these costs belongs solely to the passengers.

11. Personal Belongings

Sea Safari Cruises shall not be held responsible for any loss or damage to personal belongings incurred during the course of our cruise, whether due to accident, force majeure, or any other circumstances. Passengers are solely responsible for the security and safekeeping of their personal items throughout the duration of the cruise. This includes but is not limited to valuables, electronics, clothing, and any other personal effects. Passengers are advised to exercise caution and prudence when bringing personal belongings on board. We recommend securing valuable items in designated lockers or safes available on the vessel. In the event of any loss or damage to personal belongings, Sea Safari Cruises shall not be liable for reimbursement or compensation. Passengers are strongly encouraged to procure appropriate insurance coverage for their personal effects prior to embarking on the cruise.

12. Insurance

We strongly recommend guests to obtain a travel/trip insurance that cover accidents, medical assistance, lost baggage/belongings, trip cancellation and interruption, and personal liability during our liveaboard trip. For guests who are joining our diving trip, we require you to possess a diving insurance. Please be advised that if guests choose not to carry any adequate insurance cover, Sea Safari Cruises will not be held responsible for any liability or financial loss due to any trip cancellation or reschedule.

We highly recommend dive, travel, trip, and equipment insurance offered by Divers Alert Network (DAN) or Dive Assure. Various insurance packages based on trip duration are available. Sea Safari Cruises can help you arrange DAN insurance for your trip. More details about DAN can be seen on https://dan.org/

13. Smoking

Whilst we do allow smoking on some parts of the boat, please note that smoking is prohibited in all indoor areas including cabins and restaurant. This is for the health and safety of all guests and the boat. This includes cigarettes and e-cigarettes. Smoking can be done in any of the boat outdoor areas. If you are caught smoking in any of the indoor non-smoking areas, there will be a fine of USD 1,000 that must be paid before you depart from your trip.

14. Early Termination of Your Holiday

If you must end your holiday early, we cannot refund any unused travel arrangements. If you return home early without a valid reason related to the standard of accommodation and services, no refunds will be provided for the unfinished portion of your holiday, nor will we cover any additional costs you may incur. Depending on your situation, your travel insurance might cover the curtailment, and we recommend you file any claims directly with your insurer.

15. Special Requests

Please inform us of any special requests, such as dietary needs or specific room preferences, at the time of booking and confirm them in writing. While we will do our best to accommodate reasonable requests, we cannot guarantee fulfillment. Noting a request on your confirmation or passing it to a supplier does not ensure it will be met, and unmet requests are not a breach of contract unless specifically confirmed by us. Bookings are not accepted based on special requests. For extra equipment or dive training, please notify us when booking.

16. Disabilities and Medical Problems

While we are not a specialized provider for disabled holidays, we strive to accommodate any special requirements. If you or someone in your group has a medical condition or disability that might impact your booking, please inform us before booking. This allows us to assess the suitability of your chosen arrangements. We may request a doctor’s certificate confirming fitness to participate. If we reasonably determine we cannot meet the needs of the concerned individual, we will not confirm the booking, or we will cancel it and apply the relevant cancellation charges if informed after booking.

17. Behaviour

General Conduct
All guests are expected to behave in a manner that is orderly and respectful, ensuring that the enjoyment of others is not disrupted. Should our team or any authority figure, including hotel managers, flight attendants, skippers, or others, perceive that your conduct or that of any member of your group is causing distress, abuse, threats, danger, annoyance to others, property damage, or causing transportation delays or diversions, we retain the right to immediately terminate your booking. In such a circumstance, our responsibility to you and/or your group will cease, necessitating your immediate departure from the accommodation or other arrangements. We will not be liable for any further obligations, refunds for lost accommodation or other arrangements, or expenses incurred due to termination.

Equipment/Property
You and your group may be responsible for compensating for any harm or destruction resulting from your actions. We will consider you and each member of your group collectively and individually accountable for any harm or losses caused. You must settle the full amount for such damages or losses directly to the cruise director, hotel manager, or relevant provider before departure. We may require a deposit when issuing equipment to you. Failure to make payment means you will be accountable for any claims made against us due to your actions, including legal expenses, as well as all costs incurred in pursuing such claims against you.

Activities
Certain activities provided by our company carry inherent risks. It's crucial to heed the advice and guidance provided by our staff or local representatives. Refrain from engaging in any activities while under the influence of alcohol or drugs. We bear no responsibility if you choose to disregard our advice or guidance, or if you participate while impaired or under the influence of alcohol.

Children
Children under 18 must be supervised at all times. Parents or guardians must supervise children during dives, which may prevent them from diving together. Children under 6 are not recommended on liveaboard safaris due to the environment and nature of the holiday.

18. Excursions

Excursions or tours that you book or pay for during your holiday are not included in your contractual arrangements with us. Your contract for any such excursion or tour will be directly with the operator, not with our company. Therefore, we are not liable for the services provided during these excursions or tours or any incidents that may occur while they are being conducted by the operator.

19. Health Requirements

Your ability to engage in holiday activities hinges on your medical fitness. It's highly recommended that you undergo a comprehensive medical assessment prior to your trip. If you're 28 weeks pregnant or beyond by the departure date, you must furnish a medical certificate confirming your suitability for travel and activity participation as per your booking. We retain the authority to prohibit your involvement in any activities if you're considered medically unsuitable or, at our discretion, unfit to participate.

20. Advertising Material Accuracy

We strive to maintain the accuracy of all information, availability, prices, representative availability, and surcharges (including equipment hire) presented in our advertising materials. However, occasional changes and errors may occur, and we reserve the right to rectify prices and other details in such situations. Prior to making your booking, it is essential to verify the current price and all other relevant details pertaining to the arrangements you intend to book. While we make efforts to ensure the accuracy of marine life information and water and air temperatures on our website, we cannot guarantee sightings of marine life or specific water temperatures during any booking. Additionally, we do not assure the provision of Nitrox during diving activities booked through us.

21. Other Conditions

- A corkage fee is applied if guests decide to bring their own alcoholic drinks.
- Sea Safari Cruises reserves the right to substitute a vessel of similar standards when operational requirements demand.
- Itineraries are subject to change due to sea and weather conditions, availability of sea anchorage, government regulations, or other factors.
- In conditions of drastic changes in the global or domestic economic situation including a significant increase in fuel, taxes, currency fluctuation, or any other factors affecting our operations, Sea Safari Cruises may need to apply or adjust a surcharge. This will be promptly informed to guests and agents.
- By making a payment to us, you agree to abide to our terms & conditions.
- This contract agreement may subject to change. Any changes made will be informed to guests with sufficient notice.

TERMS & CONDITIONS